Order information
Shipping & Delivery Policy
1. How marketplace shipping works
Sarendeep Jewels is a marketplace for independent sellers. Each seller prepares and sends the items purchased from their store, so available delivery services, prices, and timeframes may vary by the seller's location, the buyer's destination, and the item. Any available shipping cost is shown before you confirm your order.
2. Processing and dispatch
Sellers should process and mark ready-to-ship items as dispatched within 1–2 business days after payment is confirmed. Weekends and public holidays are not business days.
Made-to-order, resized, engraved, or otherwise customised pieces may need additional preparation time. Where applicable, the seller should state that timeframe in the listing or contact you with an updated dispatch estimate.
3. Delivery times
Delivery estimates begin when the carrier receives the parcel, not when the order is placed. Domestic and international transit times vary and may be affected by the destination, selected service, customs processing, weather, carrier disruption, or peak periods.
Any delivery date shown is an estimate rather than a guarantee unless the seller or carrier expressly states otherwise.
4. Shipping costs
Sellers set their own shipping rates based on the parcel, destination, carrier, service level, and any shipping protection selected. Review the shipping charge at checkout before paying. Orders containing items from more than one seller may be sent separately and may incur separate shipping charges.
5. Tracking and shipping protection
Tracking availability depends on the seller, destination, and delivery service. Where tracking is included, the seller should provide the tracking number after dispatch. Carrier scans can take time to appear.
For valuable jewellery, we strongly recommend a tracked service with shipping protection or insurance sufficient to cover the order value. If protection is offered as an optional service, its price should be disclosed before purchase.
6. Delivery address
Check that the name and delivery address entered at checkout are complete and accurate. If you pay using PayPal, ensure the address saved in your PayPal account is also current.
Contact the seller immediately if an address needs correction. An address cannot usually be changed after dispatch, and a seller may need to cancel and refund the order so it can be placed again with the correct details.
7. International orders and customs
International orders may be subject to import duties, taxes, customs charges, brokerage fees, or local restrictions. Unless the checkout or listing expressly says otherwise, these charges are not included in the item or shipping price and are the buyer's responsibility.
Customs requirements differ by destination. Buyers should check applicable local rules before ordering. Sellers must describe and declare parcels accurately and must not mark a commercial purchase as a gift.
8. Delayed, lost, or damaged parcels
If tracking has not updated, the estimated delivery window has passed, or a parcel arrives damaged, contact the seller promptly through your order details. Keep the item, packaging, shipping label, photographs, and any carrier correspondence while the matter is investigated.
The seller may ask the carrier to trace the parcel or begin a claim. Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
9. Returns and support
Delivery of an item does not remove any rights available under our Return & Exchange Policy or applicable law.
Contact the seller first with any shipping concern. If you cannot resolve the issue, contact our support team with your order number, tracking details, and supporting photographs or messages, and we will assist with the next steps.